Payment Policy

This Payment Policy explains which payment methods we accept, how transactions are processed and verified, how taxes are calculated, and what happens when a refund is approved. We recommend reading through it before checking out so you know exactly what to expect.

Unless otherwise noted, every price shown on our website for our Desk Organizer collection is listed in United States Dollars (USD).

Payment Methods We Accept

We support a wide variety of secure payment methods for purchases made through our website, processed through Stripe and PayPal:

• PayPal
• Stripe (Credit & Debit Card Processor)
• Afterpay (Buy Now, Pay Later)

Only the payment methods actively displayed at checkout can be used to complete your order. If your preferred method isn’t listed, it currently isn’t supported for purchases through our store.

Authorizing Your Payment

When you place an order with us, you are giving both Velowears and our payment processing partners (including Stripe, PayPal, and Afterpay) permission to charge the total amount shown at checkout. All orders include Free Shipping ($0.00 USD) site-wide.

Before an order is accepted, your payment may go through a series of checks, including authorization, identity verification, and fraud screening. Simply submitting an order does not automatically mean your payment has been approved or that your order has been accepted — confirmation only happens once these checks are successfully completed.

Pricing and Currency

Every price you see on our site — including product costs, shipping rates ($0.00 USD), and any taxes that apply — is displayed in USD. We encourage you to review your order summary closely before finalizing your purchase, paying particular attention to your billing details, shipping address, and selected payment method, since errors at this stage can delay processing.

Keeping Your Payment Secure

All transactions on our site are handled by established third-party payment processors such as Stripe and PayPal that use industry-recognized security protocols to protect your information during checkout.

Velowears does not retain your full card details or banking information on our own servers; that data is handled directly by our payment partners under their secure encryption standards. For more information, please visit our Privacy Policy.

Reviewing and Verifying Orders

To protect both our customers and our business from fraudulent activity, some orders may go through an additional review step before they are released for shipment. This review can involve confirming your payment details, cross-checking your billing information, validating your shipping address, or requesting further proof of identity. If we are unable to complete this verification successfully, your order may be delayed or cancelled.

When a Payment Doesn’t Go Through

If a payment attempt is declined or fails to process through Stripe, PayPal, or Afterpay, we will not be able to move forward with your order until a successful payment is received.

Declined payments can happen for a number of reasons, such as authorization holds placed by your bank, account restrictions, incorrect billing details, or insufficient available funds. If this happens, we suggest reaching out to your bank or payment provider directly before trying to complete the purchase again.

Sales Tax and Other Charges

Where required by law, applicable sales tax is automatically calculated and added to your order total. This amount is always shown clearly during checkout, before you are asked to confirm and submit payment. The exact tax rate applied depends on your shipping destination and local tax regulations.

How Refunds Work

Refunds, once approved, are always issued back to the original payment method used to place the order (e.g., your original card via Stripe, your PayPal account, or credited back via Afterpay) — we are unable to redirect a refund to a different card or account.

Full details on refund eligibility, timelines, and the return process itself can be found in our Return & Refund Policy. After we receive and inspect an approved return, refunds are typically processed within 10 business days.

Order Holds for Suspicious Activity

We reserve the right to review, flag, or place a hold on any order that raises concerns during our verification process or shows signs of an unusual purchasing pattern. These measures exist to protect both our genuine customers and our business from fraud.

Currency Conversion and International Cards

If you are paying with a card or account issued by a bank outside the United States, your provider may apply its own currency conversion rate along with any foreign transaction fees. Velowears has no control over these fees, and they are not reflected in the totals shown at checkout.

Payment Disputes and Chargebacks

If you believe there has been an error with a charge on your account, we encourage you to contact our support team directly first so we can look into it and work toward a resolution. Filing a chargeback without reaching out to us first can slow down the process and may result in your account being flagged for future orders.