Return & Refund Policy

We recommend reading through this page before initiating a return to ensure a seamless process.

All figures and prices referenced throughout this policy are in USD.

Return Window

You have 30 calendar days from the date your order is marked as delivered to request a return on an eligible item.

Requests submitted after this 30-day window has closed generally cannot be accepted, so we encourage you to contact us as soon as possible if you wish to return your item.

What Can Be Returned

You are welcome to request a return if any of the following applies to your order:

• The Desk Organizer arrived damaged during transit
• You received a defective or flawed item
• We sent you the wrong product or model
• You simply changed your mind after receiving it
• The item is within the eligible 30-day window and meets all return conditions

Conditions for a Valid Return

For a Desk Organizer item to qualify for a return, it must meet the following criteria:

• Be sent back within 30 calendar days of the delivery date.
• Be unused, uninstalled, and in its original condition.
• Include all original packaging, hardware, manuals, and included accessories.
• Show no signs of damage, scratches, alterations, or wear that occurred after delivery.
• Be accompanied by proof of purchase or a valid Velowears order number.

Getting Return Authorization

Before shipping anything back to us, please reach out to info@velowears.store to request return authorization.

Please do not send items directly to our business address without prior approval, as unauthorized returns may be delayed or refused. Once your request is reviewed, our team will provide step-by-step return instructions and the correct return shipping address.

Return Shipping Costs & Fees

Who covers return shipping depends on the reason for your return:

• Defective, Damaged, or Incorrect Items: If the return is due to our error (damaged, defective, or wrong item), please notify us within 48 hours of delivery with photos of the item and outer packaging. Once approved, we will provide a prepaid return shipping label at no cost to you ($0.00 USD).
• Change of Mind Returns: If you are returning an item due to a change of mind, the return shipping costs will be your responsibility. Since all orders on Velowears ship with Free Shipping ($0.00 USD), there are no initial shipping deductions.
• Restocking Fee: We do not charge any restocking fees on approved returns. Restocking Fee: $0.00 USD.

Exchanges

We currently do not offer direct exchanges. If you would like a different Desk Organizer style, size, or model, you can return your eligible item under this policy for a refund and place a separate new order on our site.

Items That Cannot Be Returned

The following items are strictly non-refundable and non-returnable:

• Desk organizers that have been used, assembled, modified, or altered after delivery
• Items returned without their original packaging or missing hardware/accessories
• Products showing damage caused by improper assembly or handling after delivery
• Return requests submitted after the 30-day return window has passed
• Gift cards or promotional items (if applicable)

How the Refund Process Works

Once your returned Desk Organizer arrives at our facility, our team will inspect the item to verify that it meets our required return conditions.

Upon completing the inspection, we will send you an email notification confirming whether your refund has been approved or declined. Approved refunds will be automatically credited back to the original payment method used during checkout (e.g., via Stripe, PayPal, Afterpay, or your original credit/debit card). We are unable to issue refunds to alternative cards or accounts.

Refund Timelines

Once your return is inspected and approved, refunds are processed within 10 business days.

Please note that after the refund is processed on our end, your banking institution, credit card company, PayPal, or Afterpay may require additional processing time before the funds officially reflect in your account statement.

What to Do If Your Refund Hasn't Arrived

If you have received confirmation of your approved refund but have not yet seen the funds after 10 business days, please follow these steps:

• Check your payment account, PayPal statement, or bank account balance again.
• Contact your card provider or bank to inquire about pending electronic transfers.
• Reach out to PayPal or Afterpay support if you used those platforms at checkout.

If you have completed these steps and still require assistance, email us at info@velowears.store and our support team will gladly assist you.

Refused or Undeliverable Orders

If a delivery attempt is refused or returned as undeliverable through no fault of Velowears (such as an incorrect address provided at checkout or multiple failed delivery attempts), any carrier return shipping fees incurred may be deducted from your final refund amount once the package is returned to our warehouse.

Partial Refunds

In certain circumstances, a partial refund may be granted (for instance, if an item shows minor signs of handling or missing minor packaging components that affect resale condition but still qualify for return). Any partial refund determination will be clearly communicated via email.

Promotional Discounts & Coupons

If your order was completed using a promotional discount code, coupon, or gift voucher, your refund will reflect the exact dollar amount actually paid after discounts were applied, not the original full retail value.

Cancelling an Order

If you wish to cancel an order before it has been shipped, please reach out to us immediately. Cancellation requests can only be granted if your order has not yet entered the fulfillment process. Once shipped, your order must be handled following standard return procedures. For full details on fulfillment timelines, view our Shipping Policy.

Store Policy Navigation

For more information on our store procedures, please review our other policies:

• Shipping Policy
• Return & Refund Policy
• Payment Policy
• Privacy Policy
• Terms of Service